Our first guide
A familiar voice is not proof of identity
How to check a surprise call for help
Computer programs can now copy a voice from a short recording. A scammer can call and sound like someone you love. Caller ID can be faked, too.
You don’t need to spot a fake voice. You just need to check a different way.
The callback
- Pause. Pause before sending money. Verify the request independently.
- Hang up. Say, “I love you. I’ll call you right back.”
- Call back on a number you already know. Use your contacts or paper list, not the number that called and not a number the caller gives you.
- Can’t reach them? Call someone else you trust. Even if the caller said to keep it secret.
- Send nothing until you’re sure.
Good to know: A family code phrase can be a helpful extra check. It does not replace calling back.
Signs to slow down
It’s urgent. It’s about money. It’s a secret. It asks for gift cards, a wire, cryptocurrency, a payment app or a cash pickup.
These steps lower your risk. No step can promise you’ll never be targeted. Sources are listed in the guide, with dates.
Optional practice
Practice the callback
A short practice. It’s fictional, and you won’t be asked for any personal information. Nothing you choose is saved.
Fictional scenario
Your phone rings. The voice sounds just like your granddaughter, Keisha. She’s crying. “I was in a car accident. I’m okay, but I need $1,500 for the tow and the repair shop right now. Please don’t tell Dad. Can you buy gift cards and read me the numbers?”